Privacy Policy

Information Collection

Pickmere Country House is a holiday booking and management service. We collect information from you when you make a holiday booking on our site. The collected information includes your name, email address, home address and phone numbers.

How Long do we keep your data?

Your booking data is kept on the booking system, namely holiday-bookings-online.com, for a period of 7 years. Additionally Pickmere Country House hold a record of each bungalow’s annual bookings for 7 years, which only shows the lead booker’s name – no addresses, email addresses or phone numbers are recorded.

View Holiday Bookings Online’s Privacy Policy here: Pickmere Country House

View Holiday Bookings Online Data Processing Agreement here: Pickmere Country House

Where customers have opted in for marketing emails via Mailchimp, your data will be kept longer. You can unsubscribe from marketing emails at any time by clicking on the ‘unsubscribe’ link at the bottom of each email, or by contacting me. Mailchimp’s Privacy policy can be found here: https://mailchimp.com/legal/privacy/

How to reach our data protection officer – contact me at Pickmere Country House

How do we notify you of changes to this policy? We keep this Policy under regular review. We will also provide notifications of material changes via email or other channels. If you keep using the Services after we notify you, you consent to the updated Privacy Policy.

Your Rights 

Pickmere Country House recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to. You can control whether or not you receive marketing email from Pickmere Country House by either subscribing when you make a booking or contacting me. Once subscribed to any marketing emails you can unsubscribe by clicking on the link at the bottom of the email. Marketing emails are only sent occasionally, usually only a couple of times a year.

In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware attributes, and the page you request.

Information Use

Any of the information we collect from you may be used to:

Personalize your experience and respond to your individual needs
Provide customized advertising content
Improve our website
Improve customer service and your support needs
Contact you via email
E-Commerce Privacy
We are the sole owners of the information collected on this site. Your personally identifiable information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as necessary to fulfil a request and/or transaction, e.g. to ship an order.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted 3rd parties such as Holiday Bookings Online and Mailchimp who assist us in operating our website or conducting our business, so long as the parties agree to keep this information confidential.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

Information Protection

We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Do we use cookies?

Yes. Our cookies improve access to our site and identify repeat visitors. Furthermore, our cookies enhance a user’s experience by tracking and targeting his/her interests. This cookie use, however, is in no way linked to any personally identifiable information on our site.

Please see our Cookie Policy below.

Cookie Policy

This section describes how we treat the information provided by visitors, what other information we gather and how we use it, why we sometimes need to store “cookies” and how to prevent this.In common with almost all professionally run websites, this website logs the IP address of each visitor in order to keep it running reliably. This is also essential for protecting the website and its visitors from malicious attacks, including infection with malware.

This website provides information as a service to visitors such as yourself, and to do this reliably and efficiently, it sometimes places small amounts of information on your computer or device (e.g. mobile phone). This includes small files known as cookies.

The cookies stored by this website cannot be used to identify you personally.

How Cookies Are Used

We use cookies to understand what pages and information visitors find useful, and to detect problems such as broken links, or pages which are taking a long time to load.

We sometimes use cookies to remember a choice you make on one page, when you have moved to another page if that information can be used to make the website work better. For example:

avoiding the need to ask for the same information several times during a session (e.g. when filling in forms), or
remembering that you have logged in, so that you don’t have to re-enter your username and password on every page.

Cookies for Analytics

We use analytics to measure how many visitors are using the website, which pages interest them and so on, and this involves storing cookies:

For more information please visit the Google Analytics website.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

Privacy Statement

Freetobook is booking software used by accommodation providers to enable their customers to make online bookings and manage those bookings.

This document applies to the processing by freetobook of personal data collected by properties using freetobook online booking system in relation to the provision of accommodation by those properties.

  1. Your Personal Data

    Properties using freetobook as their booking engine, collect and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the freetobook System in order to process your booking. You may be contacted by the Property you have booked with in relation to your booking.

    Your data is also stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business.

  2. Data processed directly by third parties

    If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.

  3. Joint Controllers

    In the context of providing booking software to accommodation providers to facilitate online booking, freetobook and the accommodation provider shall together operate as joint data controllers for the processing of your personal data.

  4. Security Procedures

    In accordance with General Data Protection Regulation (GDPR), freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.

  5. Control of your Personal Data

    You have the right to access data that is stored on behalf of properties taking bookings via freetobook system. You need to email or write to the property you booked with to request an overview of your personal data.

    You can also contact the property you booked with on freetobook System if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the property you booked with.

  6. Reviews

    You may also be asked to send feedback after your stay in order for the property to further improve their service. Your email address will be used for this purpose. If you complete a review it may be posted on the property website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.

    To Process your information as described above, we rely on the following legal bases:

    Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider you are booking with.

    Legitimate Interests.We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.

Cookies

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.

By using freetobook website or proceeding with a booking you are consenting to the above use of cookies.

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